Showing posts with label AttendeeReminders. Show all posts
Showing posts with label AttendeeReminders. Show all posts

Monday, December 7, 2020


2 days out, your to-do list stops being about planning and starts being about execution. The vendors are booked, the lineup is set, and now it comes down to making sure the people who bought tickets actually show up, and the people who haven't bought yet still can. Here's a simple timeline for those last 48 hours, built around the 3 or 4 tools you're probably already running.

48 hours out: remind people before they forget

Most no-shows aren't a change of heart, they're a forgotten plan. Send a reminder to everyone who already has a ticket, with the time, the address, and anything they need to bring, like a photo ID or a printed or digital QR code. This is also your last real window for a promo code push aimed at the 10 or 20 people who've been thinking about it but haven't bought yet. A short, time-limited code that expires in 24 hours, sent by email, gives the fence-sitters a reason to decide today instead of waiting until the event sells out or ends.

24 hours out: get the door ready, not just the stage

With 1 day left, shift your attention from selling to arriving. If you're running on-site sales for walk-ups, set up and test your point-of-sale by 6pm, so the first transaction of the night isn't also the first time anyone's touched the hardware. Test your QR code check-in process too, with at least 2 scanners if you have them. Scan a sample ticket, confirm it marks as used, then try scanning that same code a second time and confirm it gets caught. A check-in process that works smoothly is invisible to your attendees. One that doesn't is the first impression of your event.

Check your real-time sales numbers again at this point, not to panic over what you can't change in a day, but to get a rough read on how many people to expect, whether you need 2 staff at the door or 4, and whether you've got room for a few more walk-ups or should plan to turn people away.

Morning of: one last check, then let it run

On the day itself, do a final pass rather than a new push. Confirm your event page still shows the correct time and address. A surprising share of last-minute questions, maybe 1 in 10, are just people re-checking details they already have. Make sure whoever's running the door has access to the check-in system and knows what a valid scan looks like versus an error. If staff are handling cash or card payments on-site, confirm they know today's prices and that any day-of promo codes are switched off, so nobody gets an unintended discount at the door.

By the time doors open, your job isn't to keep selling. It's to make sure the selling you already did turns into a smooth arrival. A clear reminder sent 48 hours out, a check-in flow tested 24 hours out, and one last look at the numbers the morning of are what separate a chaotic door from a calm one.

If you've got an event coming up in the next few days, sign up free now if you haven't already, it takes under 5 minutes, and run through this checklist tonight: test 1 QR scan, send 1 reminder, and check your numbers once before you turn in.